This privacy statement was last updated on 21/10/2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://helpwebnet.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- An email address
- A telephone number
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
1.2 Newsletters
1.2 Newsletters
For this purpose we use the following data:
- A first and last name
- An email address
- A telephone number
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
1.3 To support services or products that a customer wants to buy or has purchased
1.3 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- An email address
- A telephone number
The basis on which we may process these data is:
Retention period
We retain this data until the service is terminated.
2. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
3. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data Processing Agreement with Google.
4. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
The security measures we use consist of:
- Vulnerability Detection
- Website Hardening/Security Features
- (START)TLS / SSL / DANE Encryption
- Login Security
- DKIM, SPF, DMARC and other specific DNS settings
- HTTP Strict Transport Security and related Security Headers and Browser Policies
5. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
6. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
7. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
8. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
9. Contact details
Helpwebnet Srls
Via Mazzini 19 - Torre del Greco (NA) 80059
Italy
Website: https://helpwebnet.com
Email: cristoforo.frasca@helpwebnet.com
Phone number: 3806839312
10. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form
Annex
MailPoet
Newsletter e email di MailPoet
Se hai fatto l'iscrizione alla nostra newsletter, o sei membro del nostro sito web (cioè puoi accedervi), o hai fatto acquisti sul nostro sito, è probabile che tu riceva le nostre email.
Noi ti manderemo solo le email per le quali ti sei iscritto, o che hanno a che fare con i servizi che ti abbiamo offerto.
Per mandarti queste email, usiamo il nome e l'indirizzo email che ci hai fornito. Il nostro sito, inoltre, registra l'indirizzo IP che hai usato quando ti sei iscritto al servizio per prevenire abusi del sistema.
Questo sito può inviare email attraverso il Sending Service di MailPoet. Questo servizio ci permette di monitorare le aperture e i clic sulle nostre email. Utilizziamo questi dati per migliorare il contenuto delle nostre newsletter.
Al di fuori di questo sito web, nessuna informazione identificabile è tracciata in alcun modo, ad eccezione dell'indirizzo email.
Really Simple SSL
Really Simple SSL e gli add-on di Really Simple SSL non elaborano alcuna informazione personale identificativa, quindi il GDPR non si applica a questi plugin o all'uso di questi plugin sul tuo sito web. Puoi leggere la nostra privacy policy qui.
Complianz | The Privacy Suite for WordPress
Questo sito web utilizza la Privacy Suite per WordPress di Complianz per raccogliere record di consenso. Per questa funzionalità il tuo indirizzo IP è reso anonimo e memorizzato nel nostro database. Per ulteriori informazioni, vedere la Dichiarazione sulla Privacy di Complianz.
Forminator Forms
Which forms collect personal data?
If you use Forminator PRO to create and embed any forms on your website, you may need to mention it here to properly distinguish it from other forms.
What personal data do we collect and why?
By default Forminator captures the <strong>IP Address</strong> for each submission to a Form. Other personal data such as your <strong>name</strong> and <strong>email address</strong> may also be captured, depending on the Form Fields.
Note: In this section you should include any personal data you collected and which form captures personal data to give users more relevant information. You should also include an explanation of why this data is needed. The explanation must note either the legal basis for your data collection and retention of the active consent the user has given.
Suggested text: When visitors or users submit a form, we capture the <strong>IP Address</strong> for spam protection. We also capture the <strong>email address</strong> and might capture other personal data included in the Form fields.
How long we retain your data
By default Forminator retains all form submissions <strong>forever</strong>. You can change this setting in <strong>Forminator</strong> » <strong>Settings</strong> » <strong>Privacy Settings</strong>
Suggested text: When visitors or users submit a form we retain the data for 30 days.
Where we send your data
Suggested text: All collected data might be shown publicly and we send it to our workers or contractors to perform necessary actions based on the form submission.
Third Parties
If your forms utilize either built-in or external third party services, in this section you should mention any third parties and its privacy policy.
By default Forminator Forms can be configured to connect with these third parties:
- Akismet. Enabled when you installed and configured Akismet on your site.
- Google reCAPTCHA. Enabled when you added reCAPTCHA on your forms.
- hCaptcha. Enabled when you added hCaptcha on your forms.
- Mailchimp. Enabled when you activated and set up Mailchimp on Integrations settings.
- ActiveCampaign. Enabled when you activated and set up ActiveCampaign on Integrations settings.
- Aweber. Enabled when you activated and set up Aweber on Integrations settings.
- Campaign Monitor. Enabled when you activated and set up Campaign Monitor on Integrations settings.
- Google Drive. Enabled when you activated and set up Google Drive on Integrations settings.
- Trello. Enabled when you activated and set up Trello on Integrations settings.
- Slack. Enabled when you activated and set up Slack on Integrations settings.
Suggested text:
We use Google reCAPTCHA for spam protection. Their privacy policy can be found here : https://policies.google.com/privacy?hl=en.
We use hCaptcha for spam protection. Their privacy policy can be found here : https://www.hcaptcha.com/privacy.
We use Akismet Spam for spam protection. Their privacy policy can be found here : https://automattic.com/privacy/.
We use Mailchimp to manage our subscriber list. Their privacy policy can be found here : https://mailchimp.com/legal/privacy/.
We use ActiveCampaign to manage our subscriber list. Their privacy policy can be found here : https://www.activecampaign.com/privacy-policy/.
We use Aweber to manage our subscriber list. Their privacy policy can be found here : https://www.aweber.com/privacy.htm.
We use Campaign Monitor to manage our subscriber list. Their privacy policy can be found here : https://www.campaignmonitor.com/policies/#privacy-policy.
We use Google Drive and Google Sheets to manage our integration data. Their privacy policy can be found here : https://policies.google.com/privacy?hl=en.
We use Trello to manage our integration data. Their privacy policy can be found here : https://trello.com/privacy.
We use Slack to manage our integration data. Their privacy policy can be found here : https://slack.com/privacy-policy.
Akismet
We collect information about visitors who comment on Sites that use our Akismet Anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter's IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
Really Simple SSL
Really Simple SSL and Really Simple SSL add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website. You can find our privacy policy here.